EfyCare Terms and Conditions of Use

1. Welcome

1.1 Welcome to EfyCare, an online platform that connects individuals seeking psychological and mental health support ("Patients") with qualified psychologists and other licensed mental health professionals ("Practitioners").

1.2 By accessing or using our website, mobile application, or any of our services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use the Platform.

2. About the Platform

2.1 EfyCare is a technology platform designed to facilitate connections between Patients and licensed mental health professionals. We do not provide medical or psychological treatment ourselves, nor do we replace professional medical advice, diagnosis, or emergency care.

2.2 The Platform enables users to: Search for qualified mental health professionals; Book appointments; Participate in virtual consultations where available; Communicate securely with practitioners; Make payments for services where applicable.

3. Eligibility

3.1 To use the Platform, you must: Be at least 18 years old, or have the consent of a parent or legal guardian where permitted by law; Provide accurate and complete registration information; Keep your account credentials secure; Use the Platform only for lawful purposes.

4. User Accounts

4.1 You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.

4.2 You agree to notify us immediately if you suspect any unauthorized access to your account.

5. Booking Appointments

5.1 Appointments are subject to the availability of individual practitioners.

5.2 While we strive to ensure accurate scheduling, appointment times may occasionally change and you will be notified of any changes as soon as reasonably practicable.

6. Fees and Payments

6.1 Where services are offered for a fee: Payments must be made using the payment methods available on the Platform; Prices are displayed before confirmation of your booking; Refunds and cancellations are governed by our Refund and Cancellation Policy.

7. Responsibilities of Patients

7.1 As a Patient, you agree to: Provide truthful and accurate information; Treat practitioners with courtesy and respect; Attend scheduled appointments on time; Follow any reasonable instructions relating to the use of the Platform; Avoid misuse of messaging or communication features.

19. Contact Us

19.1 If you have any questions regarding these Terms and Conditions, please contact us: